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FAQ

Got questions? You’re in the right place. Whether you’re wondering about products, shipping, returns, or anything else, we’ve made it easy to get the answers you need. Still need help? Reach out anytime at support@fashion50.store  we’re always here to assist.

1. What does Fashion50 offer?

Fashion50 is your destination for elegant, high quality unisex caps designed for everyday confidence. From minimalist crossbodies to roomy totes, our curated collection brings together timeless design and practical features so you can carry beautifully, wherever life takes you.

Every product page includes detailed specs, photos, and care info. Still unsure? Reach out we’d love to help you decide.

3. What materials do you use?

Our caps are crafted using:

  • Denim : Durable, cruelty-free, and stylish

  • Premium Fabrics : Lightweight, breathable, and fashion-forward

  • High-Quality Hardware : Designed to withstand daily use

4. How do I care for my cap?

  • Faux Leather: Wipe gently with a damp cloth; store away from direct sunlight

  • Fabric cap: Spot clean with mild soap and air dry

Check the product page for specific care instructions related to your item.

5. How do I place an order?

Ordering from Fashion50 is simple:

  1. Browse our collection

  2. Add your favorite items to your cart

  3. Complete checkout securely

  4. Watch for your order confirmation via email

6. What are your shipping details?

  • Processing Time: 1 to 2 business days

  • Shipping Time: 6 to 7 business days

  • Total Delivery Time: 7 to 9 business days

  • Flat Shipping Fee: $4 on all U.S. orders

  • Carriers: FedEx, UPS, or DHL (chosen based on your location)

7. Can I track my order?

Yes! As soon as your order ships, we’ll email you a tracking number. You can also track your order anytime directly from our website.

8. My tracking hasn’t updated. What should I do?

If tracking hasn’t updated after 48 hours, email us at support@fashion50.store and we’ll look into it immediately.

9. Can I change my shipping address?

Yes ,if your order hasn’t shipped yet. Contact us as soon as possible via email or live chat to update your address.

10. Can I cancel or modify my order?

Orders can be canceled or changed before shipping. Once shipped, please refer to our Return & Refund Policy for next steps.

11. What is your return & exchange policy?

We offer a 30-day hassle-free return and exchange policy:

  • Items must be unused and in original condition

  • Returns: Full refund after product inspection

  • Exchanges: Return the item and place a new order

To start a return, contact us at support@fashion50.store

12. I received a damaged or incorrect item what now?

We're truly sorry for the inconvenience. Please contact us within 7 days of delivery with your order number and photos. We’ll send a replacement or issue a refund promptly.

13. Do you offer international shipping?

Not yet, but international shipping is coming soon!
Stay tuned by joining our email list for updates.

14. How can I contact Fashion50?

We’re always here to help!

  • Email: support@fashion50.store

  • Phone: +1 (669) 340-2210

  • Business Hours: 10:00 AM to 06:00 PM (Monday to Friday)

  • Email Support: Available 24/7

Business Information

Still Have Questions?

We’re happy to help at any stage from browsing to unboxing.
Contact us anytime at support@fashion50.store  your satisfaction is our top priority.